Purchase crypto with a credit or debit card!

FAQs

We have gathered the most frequently asked questions we receive. If your question is not answered on this page feel free to reach out anytime.

 

co*****@cr***********.com
305.702.0115

Crytobase FAQs

Yes. There are many good wallet apps out there, we suggest Edge Wallet. These apps can be found in the Google Play Store and Apple App Store.
  1. Push the “Buy select the coin you would like to buy” button on screen.
  2. The ATM will ask whether you want to enter your phone number OR scan a government-issued ID (driver’s license), make a selection.
  3. If you choose to enter your phone number, you will receive a text message with a code, enter that code into the machine when prompted.
  4. Next the machine will ask you to scan your wallet. You will need to install a cryptocurrency wallet app on your phone prior to arriving at the ATM (we suggest Cryptobase Wallet).
  5. Open up your digital wallet app. Depending on which wallet app you have installed, you might need to choose “receive coin selected earlier” or similar to cue the app to display a QR code on your phone. For Edge Wallet you need to select the cryptocurrency you are purchasing on the app then select “Request” to show your receiving QR code. Scan your wallet’s QR code by placing it under the ATM scanner when prompted.
  6. Enter cash into the cash acceptor, it should blink green.
  7. Hit “Finalize transaction”. That’s it! The bitcoins will be sent immediately to your phone.
Yes, the transaction should post almost immediately however the bitcoin has to be sent to you on the Bitcoin network called the blockchain. Depending on the wallet you are using the wallet may require 3-6 confirmations before the bitcoin is actually deposited in your wallet and spendable. Each confirmation could take up to 10 minutes.
No, you do not need to buy a whole bitcoin. We can sell you as little as $1 worth of bitcoins at the ATM. This amounts to a small fraction of a whole bitcoin, but this is not a problem because bitcoins can be divided into tiny pieces, the smallest being 0.00000001 BTC.
We operate both one-way and two-way versions of the ATM. The one-way version allows you to buy bitcoin with cash, but does not dispense cash. The two-way version allows you to both buy and sell bitcoin, litecoin, and bitcoin cash. Check the ATM Locations page to see if the ATM near you is a one-way or two-way ATM.
Please bring either a cell phone capable of text messaging or a valid government-issued ID (driver’s license). For transactions over $1,000, ID is required.
All cash denominations ($1, $2, $5, $10, $20, $50, $100) are accepted by the machine.
Currently we only accept cash as a form of payment.
If you have any additional questions, please send an email to: su*****@cr***********.com or call (305) 702-0115
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